Case Study - AI Assistant saves admin time by 15 hours a week

No Bull Plumbing, a growing business in Townsville, was spending hours every day manually sorting through emails and creating job orders—around 150 requests a week. The process was repetitive, time-consuming, and often led to small errors that slowed down the team. We stepped in to help automate this entire workflow. By introducing an AI Assistant that reads incoming emails, extracts key job details, and creates structured work orders, we helped their staff get back to what matters—serving customers. With everything now running in the background and fully integrated with their existing system, the team enjoys faster turnaround, less stress, and more time on the tools.

What We Delivered

• An AI Email Reader that extracts details such as property info and contact names

• A smart Work Order Generator that creates job tickets instantly

• Seamless integration with their existing ServiceM8 system

• A scalable, serverless backend that runs quietly and efficiently behind the scenes

What Changed for the Client

• Staff now spend less time on admin and more time helping customers

• Fewer errors and rework have improved job quality and reduced daily stress

• Jobs are processed faster, leading to quicker service and happier clients

Seen how it worked for them, want the same for you?

At CopilotHQ, we’re more than just an AI consulting firm. We specialise in practical AI, machine learning, and data solutions that work for real businesses. You don’t need to be a tech expert, we make AI easy to understand and apply. Our goal is to help businesses of all sizes use AI with confidence and clarity.

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