Case Study - AI Assistant improves care response times

Partner In Your Care (PIYC), a care provider supporting NDIS participants, wanted to make sure their staff had fast, reliable access to the right information, especially during critical moments. We developed a secure AI Chat Assistant that gives care workers instant answers based on verified internal documents, such as policies, care plans, and procedures. Instead of relying on memory, handovers, or scattered files, staff now have one trusted place to go for support. The AI Chat Assistant helps new team members get up to speed quickly and supports existing staff through step-by-step guidance in difficult situations. With everything hosted safely on PIYC’s own systems, privacy and control are always maintained.

What We Delivered

• An AI Assistant that gives staff quick answers to care-related questions

• A knowledge base trained only on PIYC’s verified internal documents

• A secure, private deployment with no external data exposure

• Guided support for incidents and care situations, following official protocols

What Changed for the Client

• Staff now get accurate answers instantly, reducing errors and delays

• New hires learn faster without needing to rely on others

Incident responses are clearer and more consistent across the team

Seen how it worked for them, want the same for you?

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