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Engineering Consultancy Maximises Value of its Knowledge Base with AI Agents

Updated: May 23

The Challenge

An engineering consulting firm often grapples with the complex task of efficiently managing and distributing specialised knowledge across various projects and teams. The sheer volume of accumulated data on operations, project deliverables, and management processes can be overwhelming. As the firm expands, the need to quickly access relevant information and insights becomes critical. Without a streamlined method to harness this vast reservoir of data, productivity stalls as staff take longer to source relevant information for their respective tasks.

The Solution

To address these challenges, we implemented a generative AI-powered knowledge base agent within Microsoft Teams. This agent was trained on an extensive corpus of the firm’s historical data encompassing operations, project deliverables, and management records. By leveraging artificial intelligence, the agent was designed to understand and interpret queries, providing information and supporting content creation from its known data.

The Outcome

The benefits of deploying this AI-driven solution were multifaceted. Firstly, it significantly reduced the time employees spent searching for information, allowing them to focus more on client-specific solutions and innovation. The knowledge base agent improved decision-making by providing timely and contextually relevant information at the point of need. Additionally, this tool fostered a more collaborative work environment by enabling easier access to shared knowledge, thus enhancing overall project efficiency and team synergy.

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